Support
Most questions are answered below or in the FAQ. If something isn't working, email us with your phone model and app version, and we'll get back to you.
Email support: support@getmatchframe.com- The camera shows a black screen
- Check that MatchFrame has camera access: on iPhone, Settings → MatchFrame → Camera; on Android, Settings → Apps → MatchFrame → Permissions. Then close and reopen the app.
- Exports aren't saved to my gallery
- Allow photo library access: on iPhone choose “Full Access” or “Add Photos Only” under Settings → MatchFrame → Photos; on Android allow photos and media.
- I bought Pro but the app shows Free
- Open the paywall and tap Restore Purchases, signed in to the same Apple ID or Google account you bought with.
- Moving to a new phone
- On iPhone, turn on iCloud backup in MatchFrame's settings before switching, then restore on the new phone. On Android, create a backup file and open it on the new device.
- Cancelling a subscription
- Subscriptions are managed by Apple or Google: iPhone Settings → your name → Subscriptions, or Google Play → Payments & subscriptions.